1. What is Dekolte Shop?

Dekolte Shop is an online shopping platform that brings together trendy pieces for fashion enthusiasts. We aim to offer our customers quality and stylish women's clothing at affordable prices.

2. How can I place my order?

After adding the product you want to buy to your cart, you can complete your order by entering your payment and delivery information. When your order is approved, you will be notified via e-mail.

3. Which payment methods do you accept?

You can shop securely at Dekolte Shop with credit card, debit card, money order/EFT and cash on delivery options.

4. How does the shipping process work?

Your orders are usually shipped within 1-3 business days, depending on stock availability. Your tracking number is sent via e-mail after shipping.

5. How much is the shipping fee?

Shipping is free for purchases over a certain amount. You can get detailed information about our current campaigns from our homepage or campaign page.

6. What are the return and exchange conditions?

You can request a return or exchange within 14 days after receiving the product. The product must be unused, with its label on it and in its original packaging. Due to hygiene rules, returns are not accepted for underwear products.

7. How long does it take to complete the return process?

After your product reaches us, its compliance with the return conditions is checked and the refund is made within 3-7 business days. The return period may vary depending on your bank depending on your payment method.

8. What should I do if the product size does not fit me?

If you want to change the size, you can contact us and get information about the stock status. The exchange processes are carried out in a similar way to the return process.

9. Will an out-of-stock product come back?

Restocking can be done for popular products. You can get information by using the "Notify When Stock is Available" option on the product page.

10. How can I reach customer service?

For any questions and support, you can contact us via our contact page, WhatsApp support line or [email protected] e-mail address.